MediNav Mobile App

Indoor Navigation

Connexient's MediNav™ mobile app for hospitals uses the world's most advanced bluetooth technology to provide true turn-by-turn indoor navigation on your smartphone. Available on iOS & Android, this white label app provides users with an indoor navigation experience similar to what they've come to depend on outdoors.

Company

Connexient (Everbridge)

Objective

Update app to simplify user flows and improve functionality

My Role

UI/UX & Visual Designer responsible for user research, wireframing, prototyping & testing Android, iOS, mobile web, web & Kiosk platforms

Timeline

January - June 2016

Problem

Visiting a hospital can be stressful and overwhelming, hospital staff are busy and are not always available to assist with directions. The MediNav app was built to help hospital visitors find their destination easily.

Feedback from users, however, indicated there was opportunities for improvement when it came to the app's ease-of-use. There were "too many taps" to start a route, it got users from A to B but was difficult to use.

Research

Our foundational research consisted of interviews with target users, on-site surveys, field studies and competitive audits.

Findings:
Users didn't like the apps welcome screen, they found it unnecessary and just added more steps in getting them to their destination. They also wanted more accessibility settings like larger font size & audio assistance.

Revised User Flow

Taking our findings from the user research, we created a more simplified user flow.

The revised user flow removes a welcome screen and other pages which were creating pain points in the overall user experience. The app now opens directly to the map - this allows users to browse and search for a destination right away and navigate there faster.

We also made the settings page easily accessible so that users could change font size and other accessibility settings if needed.

Wireframing

Refining the Design

Home

The updated design opens to show the user's location on the map, something users have come to expect when using other navigation apps. From here, they can browse the map, search or open the navigation menu.

Removing the unnecessary page from the original design allows users to navigate through the app faster with fewer clicks.

Updated

Original

Route

Users found the routing experience difficult to follow so we simplified it by only displaying buttons and information that was necessary to the route.

Other route options can be accessed by swiping up on the card at the bottom of the screen. From here, users can edit a route, add a stop, share route etc.

We also added visual landmarks to the map. Users can select the camera icon to view a picture of the area. This can be used as a reference for users along their route.

Updated

Original

Results

After the initial launch of the redesigned app we once again conducted a series of interviews with target users and on-site surveys. The finding were as follows: - 73% of users felt the updated app was easy to use and would recommend to others. - 92% said they would use the app again. - We saw a 20% rise in the number of app downloads in the first month after launch.

Next Steps

We want to ensure the app is easy to use for all users, even those with less tech experience. The majority of users who rated the app as difficult to use were in the 55+ age range. We plan to do further research into this user group and see how we can improve their experience.

Indoor navigation is a field which is constantly changing. The technology is always evolving and we want to ensure our app evolves with it. We plan to conduct research on a regular basis and continue to upgrade the app, providing users the best navigation experience possible.